Refunds & Returns
Our return policy lasts 30 days. If 30 days have passed by since your purchase, we can no longer offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the bank that the buyer used to purchase the products.
Here are the items that cannot be returned due to health concerns and the nature of the items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item that is returned more than 30 days after delivery
To complete your return, we require a copy of the receipt or proof of purchase.
Please do not send your purchase back to the manufacturer since it won't be verified by the store. Thus, you would lose the opportunity for a refund.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
There are certain situations where only partial refunds are granted specifically when the items are damaged which the seller is partially responsible for. This can be accomplished by sending a message through the store or through the contacts provided in the website.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account for verification.
Then, contact your credit card company since it may take some time before your refund is officially posted.
Lastly, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item then do the following:
- First send us an email at email@example.com and;
- Then we can together coordinate to get the item to the business address : 8 The Green Dover, Delaware 19901
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the same amount of your returned product. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return the product, you should mail the product to the business address: 8 the Green Dover, Delaware 19901
The buyer is responsible for paying for the shipping costs for returning your item back to the store.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where the buyer lives, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, consider using a track-able shipping service or purchasing shipping insurance. This is important to guarantee that you will be protected and compensated in case the store didn't receive your returned item.